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GENERAL TERMS AND CONDITIONS

GENERAL

These general terms and conditions (the “Terms”) apply when you as a consumer (“You”) place an order via www.printler.com and related pages (the “Website”). The agreement You are entering into is between You and Printler Inc. (“Printler” or “we”). Contact details and other information about Printler can be found on the Website.
To order goods on the Website, You must be at least 18 years old. We reserve the right to refuse orders.

CONDITIONS FOR AGREEMENTS AND ORDERS

In order to make a purchase through the Website, You must accept the Terms. By making a purchase, You agree to be bound by the Terms in their entirety. Furthermore, You confirm that You have read the applicable Privacy Policy.
All pictures on the Website should be considered solely as illustrations and we cannot guarantee that they represent an exact copy of the respective final product. Further, Printler shall not be liable for any typos on the Website, such as product description errors or technical specification, incorrect prices or incorrect information regarding whether a product is in stock. Printler reserves the right to correct such errors and continuously modify and/or update information on the Website. If an incorrect price is stated for a product, Printler will notify You accordingly and confirm your approval before the order is completed. Once You have received an order confirmation from Printler, the purchase agreement is concluded. We will then send an order confirmation by email. If there is an error in the order confirmation, please contact us without delay.

PRICES, FEES AND PAYMENT

Applicable price and currency are set out on the Website and specified in each order confirmation. Prices are stated excluding sales tax. However, prices do not include payment fees and shipping costs. These charges are set out separately. In your shopping bag You can always see the total price including sales tax, if any, payment fees and shipping costs as well as the payment method available.
You can use all payment methods listed on the Website. However, Printler reserves the right not to offer one or more payment solutions or change the payment method if the one You have chosen for any reason does not work at the time for the purchase. Please note that further restrictions and conditions for payment options can be specified on the Website or occur when You are checking out your shopping bag.

DELIVERY

The expected delivery time is indicated in the shopping bag next to the different methods of delivery or in the order confirmation. Please note that delivery to remote and rural areas might take longer than the indicated shipment time. You will get a notification with shipping updates through a link via our delivery partner. 
Notification can be made via email, regular mail and if You have given us your mobile number, also via phone call or SMS. 

Uncollected shipments

For packages that are not delivered and which are consequently sent back to Printler, Printler has the right to charge You a fee of 21.90  US dollars. 
If You have ordered a product and then regret the purchase after we have sent out the package, You must return the package according to the provisions regarding “cancellation” below, to avoid being charged the fee for undelivered packages. The fee corresponds to our actual costs for return shipping, shipping costs and handling of such goods covered by the right of cancellation.

CANCELLATION AND RETURNS

All goods are subject to a 14-day return policy. The return period starts the day after You receive the product. If the last day of the withdrawal period is a Saturday, Sunday or public holiday, the period is extended to the next weekday.
If You wish to cancel a purchase,  before the return period expires, You should notify Printler via info@printler.com or through the cancellation form available on the Website. You should provide your name, address and other relevant information such as order number, invoice number and/or name of the product, so that we can identify current purchases. 
If You cancel a purchase, You must return the product to Printler within 14 days. You are responsible for the return shipping costs and must ensure that the product is well packaged and in unused condition when delivered to Printler. Also keep in mind that You should be able to show that You have sent the product back so save the receipt on the shipment as proof.
When You cancel a purchase, Printler will return the amount You have paid for the product, less a shipping, handling, and restocking fee of 21.90  US dollars.
The refund will be issued after Printler receives the product.  Refunds will normally be made to You through the same payment method used when You purchased the product, but Printler reserves the right to use other payment solutions, if deemed appropriate.

WARRANTY AND COMPLAINTS

Some of Printler's goods may be subject to a warranty. 
The warranty for goods covers only original manufacturing defects.  An original manufacturing defect is a defect that was already in the product when You bought it or received it.
If you wish to make a warranty claim, you should notify Printler about the issue as soon as possible after the issue has been detected.  You may file a warranty claim through our claim form found at our customer service page on the Website, or through an email to info@printler.com. It is important that You contact Printler as soon as possible. For products that are purchased on the Website, You have twelve (12) months to submit a warranty claim for original manufacturing defects. ​​Once you file a warranty claim, you must return the product to Printler. Once the defective product is returned and the complaint has been approved, Printler strives to respond within 14 days of having received the complaint, but it may take longer depending on the nature of the fault and product. Printler reserves the right to deny a claim if Printler determines that  the product does not have an original manufacturing defect . 

PRIVACY POLICY AND COOKIES

Printler values your privacy and handles personal information in accordance with all applicable U.S. federal and state privacy laws. See Privacy Policy for more information about how we process personal data. The website contains cookies. For more information, see our Cookie Policy

SPECIAL OFFERS

Printler may from time to time provide special offers on the Website which may have more favorable terms and conditions than those set forth in these Terms, e.g. payment terms or extended right of return. These more favorable terms and conditions will apply as long as the campaign is active and for the specific product in question. We reserve the right to withdraw such campaigns at any time. In the event of the termination or cancellation of a campaign, these Terms shall apply without any amendments. Special offers on specific products on the Website are valid only for a limited time and/or until a product is sold out.

SEVERABILITY

If a competent court, authority or arbitration board were to find that any provision in these Terms is invalid or non-enforceable, the provision in question and all other provisions shall be applicable and enforceable to the fullest extent permitted by applicable law. 

AMENDING THE TERMS

We reserve the right to make changes to these Terms at any time by publishing the amended terms and conditions on the Website. The amended terms and conditions will be published on the Website and applicable to You when You have accepted the amended terms (in connection with a new purchase or when visiting the Website).  Your continued use of the Website will constitute your acceptance of the Terms.

FORCE MAJEURE

Printler is not liable for any delay caused by circumstances beyond our control, e.g. general labour disputes, extreme weather conditions, act of war, pandemic, epidemic, fire, lightning, terrorist attack, changes in government, technical problems, errors in electricity/tele/data connections or other communications, and errors or delays in services from subcontractors due to circumstance set forth above. Such circumstances shall result in relief from damages and other penalties. If such a situation should occur, we shall inform You both at the beginning and at the end of the relevant period. If the circumstance lasts longer than two months, both You and Printler have the right to cancel the purchase with immediate effect.

INTELLECTUAL PROPERTY RIGHTS

The Website, as well as all content on it, is owned by Printler and/or its licensors and/or affiliates. The information is protected by intellectual property rights.  This means that trademarks, company names, product names, likenesses, pictures and graphics, design, layout, and information about products, services and other content may not be copied or used without the prior written approval of Printler.

APPLICABLE LAW AND DISPUTE RESOLUTION

Any dispute shall primarily be settled and resolved after discussions between You and Printler’s customer service department. If we fail to settle the dispute, 
These Terms and any dispute arising hereunder shall be governed by and are to be construed in accordance with California law and be settled exclusively by the federal or state courts in California.


Agreement to Arbitrate. To the fullest extent of the law, except as excluded herein, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof (collectively, “Disputes”) shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.  
The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. The arbitration shall be conducted by a single arbitrator in English, and the seat of arbitration shall be Los Angeles, California, unless the parties agree in writing to a different location. Judgment on the award may be entered in any court having jurisdiction.
Arbitration Procedures. The parties shall agree on the selection of an arbitrator.  The arbitrator shall be a retired judge.  The arbitrator shall have the exclusive authority to resolve any Dispute, including any question regarding the scope, enforceability, or formation of this arbitration agreement. If the parties do not agree on an arbitrator within fourteen (14) days of a written demand for arbitration, the AAA shall appoint the arbitrator.
Each party shall bear its own arbitration costs, but the arbitrator may award fees and costs as provided by the AAA Rules or applicable law. The arbitrator’s decision shall be final and binding and shall include a written statement of decision.
Carve-Out for Certain Claims. Either party may (i) seek interim or injunctive relief in any court of competent jurisdiction to protect intellectual property rights and/or confidential information, or (ii) pursue an individual claim in a small claims court that has jurisdiction and whose rules limit the claim to no more than USD 12,500 (or local-currency equivalent).
Class Action Waiver. Any and all Disputes must be brought on an individual basis. The parties agree that no class, collective, consolidated, or representative action may be asserted or pursued in arbitration or otherwise, and the arbitrator shall have no authority to hear or decide any such claim.  You agree not to participate in any class, collective, consolidated, or representative action.
The arbitration agreement and class action waiver survives any termination of these Terms.

These Terms have been approved by Printler on September 1, 2025